Limitations

Important
The free-of-charge storage space for the File Library for Software as a Service (SaaS) clients has been increased to 20 MB at Company level for new users; existing users' allocations remain unchanged. Additional space can be allocated if required (fees apply). If you require more space then contact your Account Manager at Forsta or send an email to [e-mail].
On-Premise clients must contact their Forsta server manager.

The File Library has three access levels as listed below. Note that the File Library access level is a company setting, so all Forsta Professional users in the company will have access to the same file set.

• Standard - allows upload of jpg, gif, bmp, jpeg, tif, png and ico files.
• Enhanced - allows upload of jpg, gif, bmp, jpeg, tif, png, ico, css, htm, html, js, swf, pdf, xml, txt, ppt, doc, emf, flv, zip, htc, woff, woff2, ttf, otf, svg, eot, pptx and docx files.
• Multimedia - allows upload of jpg, gif, bmp, jpeg, tif, png, ico, css, htm, html, js, swf, pdf, xml, txt, ppt, doc, emf, flv, zip, htc, woff, woff2, ttf, otf, svg, eot, pptx and docx, avi, mpeg, mpg, mov, rm, wmv, wma, mp3, m3u, wav, aiff, cur, mp4, ogg and webm files.

Note: The file types that can be uploaded are controlled by the system administrator. For SaaS users this will be Forsta, while for On-Premise users this will be your local system administrator. The files available to you may therefore differ from the lists above.

In addition, the following limitations apply:

• The File Library is designed for storing images in the 10KB - 1MB range - it is not intended for uploading and storing large files. The upload limit for the server is set to 10MB, however we recommend you upload only files considerably smaller than this.
• For SaaS Clients, you are only allowed to refer to files in File Library from surveys or reports running on the Forsta SaaS Environment.
• In the Forsta SaaS Environment, upon request, you may be offered the ability to store file types additional to those detailed in "Standard" and "Enhanced" below. Please note that although you may be allowed to use some additional file types, such use will not fall within what is supported by Authoring and is therefore at your own risk.
• The SaaS Environment site does not support streaming. As such, use of audio / video files (if you have been granted such ability upon request to Forsta) will normally cause respondents to experience delays in viewing pages - potentially several minutes before the file is available to them.
• If you plan to use audio / video files in surveys and reports, it is recommended that you contact a specialized streaming provider, and include a link to that site from the Forsta survey.