In this article
Forsta Plus is a comprehensive set of Web-based information retrieval and presentation software applications. The Forsta Plus system comprises two main applications, and a number of “specialist” add-ons for the Authoring application to expand the system for use in specialized areas:
- Authoring - the application with which the user creates the survey Surveys. Two "levels" of user are defined; Professional and Standard.
- Reportal - the application with which the user creates reports based on the data gathered by the Surveys.
- Professional Panels - allows you to set up and manage panels (groups of people, possibly several million) who have agreed to be available to answer surveys.
- CATI - Computer Assisted Telephone Interviewing, for setting up and managing telephone interviews.
- CAPI - Computer Assisted Personal Interviewing enables the same advanced and sophisticated capabilities typical to online surveys to be used for offline face-to-face field work or for self-completion of the surveys.
- SmartHub - a centralized area for data management and optimization allowing multiple data sources of different types to be brought together.
- Action Management - a system for initiating, coordinating and accelerating organization-wide action response to survey feedback.
- Genius - a text analytics application for analyzing text responses to survey questions.
- Model Builder - an application for creating the database (the model) used by Genius to analyze text responses.
- Flex -Forsta Plus inbuilt extensions functionality.
- CRM Connect for Salesforce - allows users to setup and manage data integrations with Forsta Plus and Salesforce through a simple graphical UI. The documentation for CRM Connect is available in the Data Processing Manual.
- Translator - simplifies the translation of survey texts into other languages.
While this document describes the Professional Authoring application, the abbreviate term 'Authoring' used herein refers to both the Professional and Standard Authoring versions of the application. For further information on the other applications, refer to the specific user documentation.
Learning Academy
Our training courses will help you get started on your Forsta software, and will enable you to get the most out of the products. Whether you choose instructor-led training (in our office or yours), a recorded webinar, or self-paced e-learning, you can rest assured that you're getting the latest and greatest information.
Instructor-Led Courses
- Public Courses - instructor-led classes are held regularly in our offices (London, New York City, Oslo, or San Francisco). An experienced Forsta trainer will guide you through a series of hands-on exercises designed to ensure you get the most from your Forsta software.
- Private Courses - you can have an experienced Forsta instructor conduct training at your site on a date that’s convenient for you. Private courses can be tailored to meet your specific needs.
E-Learning Courses
- Self-Paced, Interactive Courses - our e-learning courses offer convenience and flexibility from the comfort of your own office or home. Browse the course catalog and choose the web-based interactive course that meets your needs, and learn at your own pace.
- Recorded Webinars - if you have a few minutes to learn what’s new, watch and listen as Forsta product experts deliver updates on new product functionality. You can pause the webinar and return where you left off.
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Note: Instructor-led courses and the e-learning training courses on the Forsta Learning Management System (LMS) are chargeable. Contact your Forsta account manager for further details.