Logging into Forsta Plus

A valid username and password are required to log into Forsta Plus. Once you are logged in, a "user object" controls your access to any other object in the application.

Important
You can log in to Forsta Plus via a number of different Internet browsers and the browser manufacturers’ interpretations of web standards may vary. This can result in slight differences across the different browsers. Forsta therefore recommends that users test their surveys, Panel Portal surveys, and Reportal Viewer/Public Reports, on different browsers to ensure they look and function as expected/required on the different browsers.

Users log in to Forsta Plus from the URLs below:

• USA site: https://author.confirmit.com
• Euro site: https://author.euro.confirmit.com
• Australian site: https://idp.confirmit.com.au

SaaS only:
You can log in to Forsta by clicking the appropriate link on the Forsta home page.

When you access the link or the URL, the Forsta Plus login page opens - . Here you type in your user name and password, and click Sign in. If your browser does not meet the browser requirements (go to System and Respondent Requirements for more information), an error message will be displayed.

Figure 1 - The Forsta Plus Login window

• If you are a new user entering Forsta Plus for the first time, you will have been given a "startup password" by your administrator. The first time you log in you will be prompted to change that password to one known only to yourself. Before your password is accepted it will be checked to ensure it meets the preset complexity requirements (go to Password Policy for more information).
• If 2-step verification is enabled for your account, input the required 6-digit code (go to Using 2-Step Verification for more information).

Important
If someone attempts to access the login page with an incorrect username and/or password, the number of attempts made is counted. When the counter reaches a preset limit (go to Password Policy for more information), Forsta Plus will lock for that user and a message will be displayed telling the user that they must contact their administrator to be given access. The user will not be able to log in again until the account is reopened. An email will also be sent to the user's registered email address informing them that they can use the Forgotten Password functionality to reopen their account.

Note: If you forget your password you can click the link below the login page (go to Forgotten Password for more information).

For On-Premise customers, the Forsta system administrator can set the permitted number of attempts in the registry settings. The default number of attempts is 3.

When there are 30 or fewer days remaining to the license expiry date, a warning message will be displayed when the user logs in.

When Professional users log into Forsta Plus Professional Authoring, the home page opens - as shown in the example below.

Initially, by default, only the author who has created a survey has access to any information about that survey. This means that other authors will not know that a survey even exists unless they are explicitly given access to the survey by its creator. So when you log in, only the surveys that you have created or have been given access to will be listed. However your company administrator will have access to every survey created by authors in your company. So if you need access to a survey that’s been created by someone else, and that person is not available, the easiest and quickest route will be to ask your company administrator to give you access.

In most cases the Forsta Support team can also give access to surveys to “other” users if necessary. However Support must first have permission from the client company to do this as the company will probably have internal regulations governing access.

A Forsta survey has a range of access permissions, from none to full administrative control of the survey.

Figure 2 - Example of a Professional user's Home page after logging in

Standard users will be presented with a simplified home page with a reduced menu system - .

Figure 3 - Example of a Standard user's home page after logging in

This user guide describes the functionality in the Professional user interface.

Home Page

The Homepage is common to the majority of Forsta's applications. In most applications this page opens on initial log-in, however in Professional Authoring you can open the page using the Forsta Plus Home link in the Quick access column - .

Figure 4 - The Forsta Plus Home link in the Quick access column

The Homepage - provides access to all the Forsta applications that you are licensed to use - click the appropriate icon to go to that application. Note that if you are not licensed to use an application, its icon will not be displayed in the page.

Figure 5 - Example of the Homepage

Note: Applications that do not yet have a waffle icon have beside the application name. These applications will open in a new window, allowing this Homepage to remain open while you are working in the selected application.

Towards the right side of the Homepage is a list of projects you have recently been working on. In the event you wish to work with one of those projects, this list provides easy access. Click on a project to open it.

Below the recently used list is a list of news items. These news items provide information on the latest changes, and other features and functionality that have recently become available.

Towards the bottom of the page is a list of the functionality currently accessible under "Limited availability". These items are still undergoing development, but are made available for testing purposes if your company has agreed to trial them. Please note that use of this new functionality for production work is at your own risk.